Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of personal information we collect include:

  • Identity Data: Name and email address.
  • Login Data: Information required to authenticate your account (e.g., Google OAuth tokens).
  • Usage Data: Information about how you use our website and services, including feature access and credit consumption.

2. Payment Data

Payments for our services are processed securely via Razorpay. CreatorIntel does not store your credit card or debit card information. All payment processing is handled by Razorpay in compliance with industry standards.

3. How We Use Your Data

Your data is used solely for the following purposes:

  • Providing and maintaining the functionality of our SaaS tools.
  • Personalizing your experience and providing customer support.
  • Analyzing usage to improve our AI models and service delivery.

4. Data Sharing and Disclosure

We do not sell your personal data. However, to provide our services effectively, we may share your information with trusted third-party service providers, including:

  • Payment Processors: We use Razorpay for secure payment processing. Your payment details are tokenized and processed directly by Razorpay; we do not store sensitive payment information like credit card numbers.
  • Authentication Services: We use Google OAuth and Supabase for secure user authentication and identity management.
  • AI Service Providers: We utilize AI models (such as Google Gemini) to generate content. Data sent to these providers is used solely for the purpose of generating the requested output and is not used to train their foundational models without consent.
  • Cloud Infrastructure: Our application is hosted on secure cloud infrastructure providers (e.g., Vercel, Supabase) that ensure high standards of data security.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, and safety of CreatorIntel, our users, or the public.

5. Data Retention and Deletion

Data Retention

We retain your personal data only for as long as is necessary to provide our services, maintain your account, and fulfill the purposes outlined in this policy. We may also retain specific data for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Data Deletion

You have the full right to request the deletion of your account and all associated personal data from our systems. To initiate a data deletion request:

  1. Email our privacy team at support@creatorintel.ai with the subject line "Data Deletion Request".
  2. Please include your account email address to help us verify your identity.
  3. We will process your request and permanently delete your data within 30 days of verification.
  4. You will receive a confirmation email once the deletion process is complete.

Note: Some data may be retained for a limited period in our backup systems or as required by law (e.g., tax and accounting records).

6. Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no digital transmission is 100% secure.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@creatorintel.ai.